How we can help

    Primary Contact Hardware/Software Support Number is 03 9555 5444
    Primary Contact Software Only Support Number is 03 9001 0851
    Secondary Support Number is confidentially provided to enrolled clients only.

    Support Options

    Standard Business Hours 9:30 am to 5:30 pm Monday to Thursday.
    9:30 am to 4:00 pm Fridays.
    Closed Public and Jewish Holidays.
    Hardware & Software support and maintenance charge is available by quotation.


    Service Call Out Fee Melbourne Metro Only

    Onsite Call Out Fee $187 Including  GST Includes first 15 Minutes

    Onsite Service  $49.50 Including GST  Per quarter hour

    Phone Support - Software / Hardware

    Level 1 $45 Including GST Per quarter hour

    Level 2 $60 Including GST Per quarter hour


    Fees are based on specific hardware, please refer to price list.


    Hardware & Software
    This service is available Sunday to Thursday 9:30am to 2am, Fridays 9:30 to 4:00pm. Terms and Conditions quoted on request for each location.


    Hardware & Software
    This 365 x 7 x 24 service is available and is quoted on request for each location.

    For SecurePay Issues to find out if SecurePay is shutdown for maintenance, please visit secure pay status page by click on this link under the Scheduled Maintenance section.

    View Current SecurePay Status

    Allow Remote Control.
    Click here to install the TeamViewer program. It is the utility which enables remote access so we can provide support.

    Download TeamViewer

    Need help? Chat to one or our support agents or leave a message for us. Simply go to our support widget at the bottom right of your screen and start a chat with us.

    Get Help