How we can help

Primary Contact Hardware/Software Support Number is 03 9555 5444
Primary Contact Software Only Support Number is 03 9001 0851
Secondary Support Number is confidentially provided to enrolled clients only.

Support Options

Standard Business Hours 9:30 am to 5:30 pm Monday to Thursday.
9:30 am to 4:00 pm Fridays.
Closed Public and Jewish Holidays.
Hardware & Software support and maintenance charge is available by quotation.


Service Call Out Fee Melbourne Metro Only

Onsite Call Out Fee $187 Including  GST Includes first 15 Minutes

Onsite Service  $49.50 Including GST  Per quarter hour

Phone Support - Software / Hardware

Level 1 $45 Including GST Per quarter hour

Level 2 $60 Including GST Per quarter hour


Fees are based on specific hardware, please refer to price list.


Hardware & Software
This service is available Sunday to Thursday 9:30am to 2am, Fridays 9:30 to 4:00pm. Terms and Conditions quoted on request for each location.


Hardware & Software
This 365 x 7 x 24 service is available and is quoted on request for each location.

For SecurePay Issues to find out if SecurePay is shutdown for maintenance, please visit secure pay status page by click on this link under the Scheduled Maintenance section.

View Current SecurePay Status

Allow Remote Control.
Click here to install the TeamViewer program. It is the utility which enables remote access so we can provide support.

Download TeamViewer

Need help? Chat to one or our support agents or leave a message for us. Simply go to our support widget at the bottom right of your screen and start a chat with us.

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